Thank you for visiting Mason-Tech.com!

At Mason-Tech, we are continually striving to improve our website so that it becomes more useful. To accomplish this, we would like to gather information about you. We understand the concern about the security of your information and we want to assure you that all information will be kept confidential. It will only be used by Mason-Tech to inform you about product updates, special items that may of interest to you, and any sales or promotions that we may be having.

We will not share phone numbers, e-mail addresses or mailing addresses with other companies.

Your shopping experience with Mason-Tech will be safe and secure because we are a Verisign Secure Site. All of your credit card information is sent to us encrypted and protected against any disclosure to third parties.

If you feel that your information is being used by Mason-Tech in a manner that is contrary to this policy, please contact us immediately.

COMPANY POLICIES

PRICING
Mason-Tech is committed to bringing you quality products at competitive prices. Due to currency fluctuations, prices are subject to change without notice. Mason-Tech reserves the right to cancel any and all specials without prior notice. Advertised prices are applicable to in-stock items only. We will match any legitimate, advertised, non-sale retail price offered by any of our competitors on in-stock items. Competitor pricing is subject to verification.

PAYMENT
VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER cards are all accepted. All orders must be paid in United States funds. Money Orders and checks will be accepted, but orders will be held until the check clears our bank. All credit card orders will be shipped to the billing address of the credit card without exceptions.

SHIPPING AND HANDLING
Mason-Tech ships via UPS. Unless specified otherwise, ground service will be used. Normal delivery time is 2-5 days. Other UPS services, such as Next Day express, Second Day express, etc is available. You may specify how you want your order to be shipped. All orders incur non-refundable shipping and handling charges. COD orders will not be accepted. You are responsible for all shipping charges incurred on core returns. All orders shipped to an Ohio address will be charged 6.25% state sales tax.

Most orders for in-stock items ship the same business day they are ordered. If there are delays of more than 3 days, we will attempt to inform you of the delay.

INTERNATIONAL SHIPPING
Our online system cannot accurately compute shipping charges for certain postal codes (this includes any region outside of the Continental USA). When you are finalizing your purchase, the on-screen invoice may reflect a shipping charge different from the actual charges. In cases like this, we try to contact you by email or phone to get your approval of shipping charges before we ship the item. In some instances, we may not be able to ship a product to your country and we will notify you in this event.

The customer is responsible for any and all duties, tariffs or any other fee associated with importing an item into your country. If you choose to not pay these fees, we may charge your credit card the appropriate amount without further notice.

TRUCK SHIPMENTS
All items too large or heavy for UPS Ground or Express will be shipped via truck. All truck freight charges will be shipped freight collect or will be paid in full prior to shipment. Mason-Tech will advise you of all truck freight charges prior to shipment.

DAMAGES
Mason-Tech packs every order with care to ensure that it arrives undamaged. It is your responsibility to inspect all packages upon delivery and to make the delivering carrier aware of any damage to the packages. If there is damage to any of the packages, please contact the carrier not Mason-Tech. The carrier will advise you of the proper procedures to make a claim for damages. If the carrier's procedure is not followed, the carrier may not honor the claim.

We are not responsible for shipping errors or items lost in transit by our carriers. We take every precaution to make sure that your items are delivered in a prompt, safe manner. PLEASE NOTE: In the event of damage or non-delivery, we must file a claim with and receive approval from our carrier before offering any reimbursement of any type. All claims must be made within 3 business days from the actual delivery time.

CORES
Parts that are sold with a core charge means that the original part must be returned to Mason-Tech. Core charges will be refunded upon receipt of the original part at Mason-Tech. The core must be returned freight prepaid within 60 days. It must be packaged in the manufacturers original box and must be accompanied by a copy of the invoice. Core charges will not be credited if this procedure is not followed. Sales tax of 6.25% must be charged on all cores where applicable.

RETURNS & REFUNDS
We gladly accept returns for valid reasons and the following procedure must be followed:

* All returns must have prior approval from Mason-Tech. Contact Mason-Tech to receive a Return Authorization number. No returns will be accepted without the RA number.
* All returns may be subject to a restocking fee.
& No returns will be allowed by Mason-Tech after 14 days of receipt of parts.
* There will be no refunds on shipping and handling charges or sales tax.
* All returned parts must not have been installed, altered, disassembled or abused and be saleable condition.
* There will be no returns of electrical parts for any reason.
* There will be no returns accepted on books or special ordered parts.

WARRANTY
All products sold by Mason-Tech will be free from defects in materials and workmanship. Only the original manufacturer warranties, if any, are applicable. We will warrant applicable items for the first 30 days from the customer's receipt and applicable manufacturer's warranties will be implemented beyond this time. Warranty claims will be honored only on parts purchased from Mason-Tech. Warranty claims or returns will not be honored for parts that have been installed improperly or altered from original. Warranty claims must have proper documentation including original invoices showing purchase dates and part numbers. No warranty claim will be honored for any labor, sublet or freight charges. All competition and/or high performance parts are sold without any warranty expressed or implied. These parts are sold for off-road use only. The buyer assumes all risk. All sales of these parts are final.